Tag: GS Paper 4

Attitude’s Influence And Relation With Thought And Behaviour Difference between Attitude and Behaviour: Attitude and behaviour are closely related but they are two different concepts. Following differences can be observed between both:

Quality of service delivery Service quality is a comparison of expectations with performance. A customer’s expectation of a particular service is determined by factors such as personal needs and past experiences. The expected service and the perceived service sometimes may not be equal, thus leaving a gap.